Returns & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help!
You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return policy:
- The decision to make a return or exchange must be sent to us on the delivery day
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
- Inform us about your return or exchange decision on the delivery day
- Send the item back using the carrier of your choice (type of delivery: to door)
Additional Information:
- Shipping fees are to be paid by the customer
- Returns are processed in 10-14 business days and refunds can be expected 5-7 business days after processing
You may ask any additional questions via phone, Whatsapp, Instagram, and email.